This Privacy Policy explains how MyProCaddy collects, uses, stores, and protects your personal data in compliance with UK GDPR and applicable data protection laws.
1. Data we collect
We collect account details (email, login credentials), usage data, device information, app interactions, chat conversations with the AI, coaching notes, preferences, goals, and optional user-provided information. Payment processing is handled by third-party providers (Apple, Google) and we do not store card details.
2. How we use your data
Your data is used to operate the service, personalise AI responses, improve coaching accuracy, enhance user experience, provide customer support, maintain security, comply with legal obligations, and improve the platform. AI interactions require data storage to function correctly.
3. AI and ChatGPT usage
MyProCaddy uses AI technology (including OpenAI/ChatGPT) to generate responses. Relevant data is processed to provide personalised outputs. We do not sell personal data. Data may be processed by trusted technology partners solely to operate and improve the service.
4. Data retention
We retain data only for as long as necessary to provide the service or meet legal obligations. You may delete individual chats, notes, or your entire account at any time. Account deletion permanently removes personal data from active systems within a reasonable timeframe.
5. Your rights
You have the right to access, correct, delete, or restrict processing of your personal data, and to withdraw consent where applicable. Deleting your account fully removes your data and AI history.
6. Cookies
MyProCaddy uses cookies and similar technologies where necessary to operate the website and improve performance. You can manage optional cookies through the controls presented on the website where applicable.
7. Data security
We use industry-standard security measures to protect your data, including encryption and access controls. No system is 100% secure, but we take reasonable steps to safeguard your information.
8. Third-party services
We may use trusted third-party services for analytics, hosting, AI processing, and payments. These providers are contractually required to protect your data and comply with applicable laws.
9. Children
MyProCaddy is not intended for children under 13. We do not knowingly collect data from children under this age.
10. Policy updates
We may update this Privacy Policy periodically. Continued use of the service after updates constitutes acceptance.
11. Contact
For privacy or data requests, contact support@myprocaddy.com.